Frequently Asked Questions
Ehret Frequently Asked Questions
Who is Ehret Plumbing, Heating, and Cooling?
Ehret is a family-owned company serving the Metro East since 1903. We provide professional plumbing, heating, and cooling services with honest pricing, reliable scheduling, and quality workmanship.
How long has Ehret been serving the Metro East area?
We’ve proudly served Metro East Illinois since 1903—five generations of dependable family ownership.
What areas do you serve?
We serve Belleville, O’Fallon, Shiloh, Mascoutah, Edwardsville, Collinsville, Fairview Heights, Swansea, Scott AFB, and surrounding Metro East communities.
Do you offer emergency services?
Yes. We provide 24/7 emergency plumbing and HVAC services. Call 618.233.1018 and select the emergency option after hours.
Are your technicians licensed and insured?
Yes. Every Ehret technician is licensed, insured, and trained to deliver safe, reliable service while respecting your home.
What guarantees or warranties do you offer?
We back our work with a 1-year workmanship warranty, plus full manufacturer warranties on parts and equipment.
Do you offer financing options?
Yes. We offer financing to make larger plumbing, heating, or cooling projects more manageable. Call us to learn about current options.
Is Ehret still family-run?
Yes. Ehret has been family-owned and operated since 1903, now into our fifth generation of local service.
Plumbing Frequently Asked Questions
What plumbing services do you offer?
We provide plumbing repairs, leak detection, drain cleaning, sewer and water line services, sump pump repair, frozen pipe repair, gas line work, and kitchen/bath installations.
Do you repair and install water heaters, including tankless models?
Yes. We repair, replace, and install both traditional tank water heaters and high-efficiency tankless systems.
What should I do if I have a plumbing leak?
Shut off the nearest water supply valve—or the main shutoff if needed—then call 618.233.1018 for fast service.
How do I prevent my pipes from freezing in the winter?
Insulate exposed pipes, keep cabinet doors open to allow warm air circulation, and let faucets drip slightly on extremely cold nights.
What are the signs of a clogged drain?
Slow draining sinks, foul odors, frequent backups, and gurgling sounds are common signs of a clog that needs professional clearing.
How can I improve my home’s water quality?
We install and service water filtration systems that reduce contaminants, improve taste, and extend the life of your plumbing fixtures.
Do you handle sewer line repair and replacement?
Yes. We provide sewer line inspection, repair, trenchless options when possible, and full replacements if needed.
Heating Frequently Asked Questions
Do you repair and install furnaces and boilers?
Yes. We repair, maintain, and install furnaces, boilers, and heat pumps for reliable home comfort.
What are the signs my furnace needs repair or replacement?
Common signs include no heat, uneven temperatures, rising utility bills, frequent cycling, or strange noises and odors.
How often should I schedule heating maintenance?
We recommend annual furnace or boiler maintenance in early fall to ensure efficiency, safety, and reliability.
Do you offer emergency heating repairs?
Yes. We provide 24/7 emergency heating repair across Metro East IL. Call 618.233.1018 anytime.
Cooling Frequently Asked Questions
Do you repair and install air conditioners?
Yes. We repair, maintain, and install energy-efficient air conditioning systems for homes and businesses.
How often should I schedule AC maintenance?
Annual maintenance in spring helps your AC run efficiently and prevents breakdowns during peak summer heat.
My AC is running but not cooling—what should I do?
Check your thermostat settings, replace your air filter, and ensure the breaker hasn’t tripped. If it’s still not cooling, call 618.233.1018.
Do you install ductless mini-split systems?
Yes. We install ductless mini-splits for efficient, flexible heating and cooling—perfect for additions, older homes, and zoned comfort.
Water Heater Frequently Asked Questions
How long does a water heater last?
Most traditional tank water heaters last 8–12 years. Tankless water heaters can last longer with proper maintenance.
What are the benefits of switching to a tankless water heater?
Tankless systems provide endless hot water, higher efficiency, space savings, and longer service life compared to traditional tanks.
Do you offer same-day water heater replacement?
Yes. In many cases, we can provide same-day installation. Call early for best availability.
What should I do if my water heater is leaking?
Turn off the water supply to the unit, shut off gas or electricity if safe, and call 618.233.1018 for immediate help.
Membership & Maintenance Frequently Asked Questions
What is the FAN Club membership program?
The FAN Club is our preventative maintenance plan that includes plumbing, heating, and cooling services to help prevent breakdowns and protect your budget.
What are the benefits of joining the FAN Club?
Members receive seasonal system checks, priority scheduling, and exclusive discounts on repairs and upgrades.
Does membership cover all systems?
Yes. FAN Club members get discounts for plumbing, heating, and cooling with visits tailored to their home.
Do FAN Club members get priority service and discounts?
Yes. Members move to the front of the line for scheduling and enjoy discounted repair rates.
Emergency Frequently Asked Questions
Do you provide 24/7 emergency service?
Yes. We’re available around the clock for plumbing, heating, and cooling emergencies.
What counts as an emergency?
Examples include no heat in winter, no AC during extreme heat, burst pipes, sewer backups, and active leaks that could cause damage.
How fast can you respond to an emergency?
We prioritize emergencies and arrive as quickly as possible, depending on call volume and your location in the Metro East.
What number should I call in an emergency?
Call 618.409.1018 and select the emergency option after hours.
Commercial Frequently Asked Questions
Do you provide commercial HVAC and plumbing services?
Yes. We serve businesses of all sizes with plumbing, HVAC, and refrigeration services.
Do you handle commercial backflow testing?
Yes. We provide certified backflow testing, repair, and installation for commercial properties.
Do you offer service agreements for businesses?
Yes. We provide customized service agreements for commercial clients to reduce downtime and extend equipment life.
How quickly can you respond to a commercial service call?
We understand downtime costs money. We prioritize urgent commercial calls and respond promptly across Metro East IL.
Serving the Metro East Since 1903
Belleville
O'Fallon
Mascoutah
Edwardsville
Fairview Heights
Collinsville
Glen Carbon
Alton
Millstadt
Columbia
Freeburg
Red Bud
Granite City
Pontoon Beach
Swansea
Shiloh
Scott AFB
Maryville
Troy
Highland
Waterloo
Smithton
Alton
Wood River
111 Premier Drive • Belleville, IL • 62220
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